Call Center Officer

Expire Date: 31/10/2024

Job Location:

  • Head Office, Phnom Penh

Main Duties and Responsibilities:

  • Answer customer inquiries via phone, e-mail, social media, and others related to products/services and general information of the institution.
  • Handle customer complaints and take lead in finding the solution.
  • Record the information and feedback from customer and follow up to ensure the resolution is done promptly.
  • Promote existing and new products/services and promotion campaigns.
  • Support on all services, and others related to block of Card/Mobile apps, reset PIN & dynamic code, send Mobile user ID, and block amount dispute transaction on time and accuracy, and others.
  • Daily customer complaint and call report to line managers.
  • Communicate with branches on customer loan inquiry and others if any.
  • Ensure in providing excellent call center service with receiving the high customer satisfaction.
  • Ensure complaints via phone, e-mail, and others are resolved in a professional manner.

Key Selection Criteria and Qualification:​

  • Bachelor’s/ Master’s degree in accounting or banking/finance or equivalent in related field.
  • Has interpersonal skill with pleasant and patient in dealing with people.
  • Fresh graduate with knowledge of customer care especially on service.
  • Good understanding of banking and accounting legislation, financial accounting principles and procedures.
  • Good analytical skill.
  • Excellent at English and Khmer both written, and spoken; and Mandarin/Chinese and Korean is a plus.
  • Excellent computer skills (Word, Excel and PowerPoint on Microsoft Office) and willingness to learn new software systems.
  • Good integrity, positive attitude, helpful, high commitment, competence and motivation.
  • High motivation and ability to perform tasks without close supervision.

Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.

Note: For more information, please contact via phone: 023 962 062 / 010 739 690. Only shortlisted candidates will be contacted via phone for writing test or interview.

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